Reference

Our Terms Shape Your Account

When you open an account with us, these terms become the contract between you and indo188.

Account Eligibility RulesPayment & Withdrawal PolicyGame Access & Conduct Terms

How Our Terms Protect Both of Us

indo188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

indo188 operates the platform you use to play live tables, slots and sportsbook markets. Our terms define your rights when you deposit via DANA, OVO, GoPay or QRIS, how we handle withdrawals, and what happens if account issues occur. We also set out rules around game

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conduct—no multi-accounting, no collusion, no abuse of features. Access and eligibility depends on local law; where local law permits, we enforce these terms consistently. Disputes are handled through our support channel first; if unresolved, escalation paths are outlined in the terms. Your data, transaction history and
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account balance are yours; we keep them secure under the terms you've agreed to.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

How to Reach Us About Policy Questions

If you have questions about the terms, or if something in them isn't clear, we're here to help.

YOUR DATA & ACCOUNT

How We Handle Information Under These Terms

Our terms cover how indo188 collects, uses and protects your account data. We detail cookie use, data retention, account security practices and your rights to request changes.

Data Retention

Account information, transaction records and game history are retained for the duration of your account plus a term defined in the policy. Deleted accounts follow a separate retention schedule. You can request specifics from support.

Cookie & Tracking

The terms outline our use of cookies for login security, lobby preferences and play tracking. You can manage cookie settings from your browser or account preferences. Session cookies are cleared when you log out.

Account Security

We require a strong password and two-factor authentication is available. The terms hold you responsible for keeping your login details confidential. Unauthorized access should be reported to support immediately.

Payment Data

DANA, OVO, GoPay and QRIS payment details are handled under PCI compliance standards outlined in the terms. We do not store full payment credentials on your account; only transaction IDs and masked references.

Withdrawal Verification

Withdrawals are subject to identity verification as outlined in the terms. We may request proof of payment method ownership to protect both you and the platform from fraud.

Policy Changes

If we update the terms, we notify you via email and in-account messaging. You have 30 days to review changes; continued play after that period means acceptance of the new terms.

Frequently Asked Questions About Our Terms & Conditions

Players in Medan, Semarang and across Indonesia ask us the same questions about account rules, disputes and policy updates. We've collected the most common ones here so you can find the answer quickly. If you don't see your question, reach out to support.

Multi-accounting violates the terms and will result in account suspension or closure. All balances on linked accounts may be forfeited. The terms also outline permanent bans for repeated or severe violations. Review the Conduct section carefully.

Yes. Log in, go to Wallet > Payment Methods, and update your DANA, OVO, GoPay or QRIS details. Changes take effect immediately for new deposits. Existing withdrawal requests use the method on file at the time of request.

The terms give you 30 days from the date of the disputed transaction to file a claim. Contact support with transaction ID and details. We investigate within five business days and respond with our finding or escalation path.

Active account data is retained for the full duration of your account plus 24 months after closure. Transaction records are kept longer for regulatory reasons. You can request a data export from support at any time under the data access clause.

Account closure does not terminate the terms—they remain in effect for disputes, chargebacks and claims arising from past activity. You remain liable for any violations that occurred while the account was open, even after closure.

The terms do not set a daily withdrawal limit, but individual payment methods may have their own limits. DANA, OVO, GoPay and QRIS all allow multiple withdrawals daily. Contact support if a specific method is declining your request.

Game disputes must be reported within 24 hours of the round. The terms require us to review game logs and provide a detailed response within 48 hours. If the dispute is upheld, we credit your account. If denied, we explain why based on the game rules and house record.

Our Terms Shape Your Account

How to Reach Us About Policy Questions

How We Handle Information Under These Terms

Data Retention

Cookie & Tracking

Account Security

Payment Data

Withdrawal Verification

Policy Changes

Frequently Asked Questions About Our Terms & Conditions

01 What happens if I break one of the terms—like creating two accounts?

02 Can I change my registered payment method after I've opened my account?

03 How long do I have to dispute a game outcome or withdrawal issue?

04 What does the terms say about how long my account information is kept?

05 If I request my account be closed, does that end the terms agreement?

06 Are there any restrictions on how much I can withdraw per day under the terms?

07 What is the terms policy on game disputes if I believe there was an error?

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